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74% of service customers buy their next vehicle from the same dealership, and dealerships have lost 12% of service visits since 2018. These articles cover the service-loyalty economics that decide the next sale.

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74% of Service Customers Buy Their Next Car from the Same Dealership. Most Dealers Ignore This.
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74% of Service Customers Buy Their Next Car from the Same Dealership. Most Dealers Ignore This.

74% of service-loyal customers buy their next car at the same dealership. Most stores still treat service and sales as separate. Here is the bridge.

Matt Michaux · May 8, 2026 · 8 min read
Dealership Service Retention: Down 12% Since 2018
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Dealership Service Retention: Down 12% Since 2018

Dealerships lost 12% of service visits since 2018; retention for 2-year-old vehicles fell from 72% to 54%. The fix is personal follow-up.

Matt Michaux · Apr 6, 2026 · 7 min read

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